Shipping Policy

Welcome to Timbercord! To ensure you can easily purchase and receive your desired items, we have established transparent, convenient, and secure shipping services and policies.

At Timbercord, we always prioritize every customer's shopping experience. To help you understand our shipping rules and costs, we have developed a clear shipping policy. We only ship to developed countries/regions and categorize shipping costs by continent/region, ensuring you can easily understand the shipping costs and service details.

1. Shipping Methods

We offer two main shipping methods to meet the needs of different customers:

Standard Shipping

This is our most commonly used shipping method and applies to all orders. We partner with reliable logistics partners to provide affordable and secure shipping services. Standard shipping usually takes 7-15 business days for delivery, but actual delivery time may vary depending on the destination.

Free Shipping

Eligible orders qualify for free shipping. Orders reaching a certain amount are eligible for free shipping. The free shipping conditions will be automatically calculated at checkout.

2. Shipping Policy

To ensure you receive your goods smoothly and have a pleasant shopping experience, we have established the following shipping policy:

Order Processing Time:

All orders will be processed and confirmed within 1-2 business days after payment. Once the order is processed, we will hand it over to our logistics partner for delivery.

Shipping Time:

Standard shipping usually takes 5-12 business days. Actual delivery time depends on the destination and other factors, such as customs clearance, holidays, and carrier processing.

Free Shipping Terms:

If your order qualifies for free shipping, the system will automatically calculate and apply free shipping at checkout. This way, you can enjoy free shipping without paying extra shipping costs.

Order Tracking:

Once your order is shipped, we will provide you with a tracking number. You can use this number to track the delivery status of your order on the carrier's website. If you have any questions about your order, please feel free to contact us at Timbercord2025@outlook.com.

Customs Duties and Taxes:

International orders may be subject to customs duties or import taxes. All customs duties and taxes are the responsibility of the recipient. Timbercord does not assume any customs duties or import taxes. To ensure smooth delivery, please understand your country's customs regulations before placing an order. Shipping Delays:

We strive to ensure timely delivery, but unforeseen circumstances such as inclement weather, transportation issues, or customs clearance may cause shipping delays. We will work closely with our carriers to resolve any shipping delays. In the event of any delays, we will notify you via email or other means to keep you informed of your order status. If you experience any delays, please feel to contact our customer service team (Timbercord2025@outlook.com).

3. Order Cancellation and Modification

Order Cancellation:

If you wish to cancel your order, please contact our customer service team as soon as possible. We will do our best to cancel your order before it is processed and shipped, and provide a full refund. Once an order has been shipped, it cannot be canceled, but returns are still possible.

Order Modification:

Once an order has been processed and handed over to the shipping company, we cannot modify it (e.g., change items or shipping address). If you need to change your order, please contact us as soon as possible, and we will do our best to accommodate your request.

4. Shipping Security

Timbercord takes the security of your order during transit very seriously. All items are carefully packaged to prevent damage during shipping. If you receive damaged or missing items, please contact us within 7 days of receiving your package to file a claim.

We will provide a solution based on the specific circumstances, such as a refund, replacement, or exchange. Our goal is to ensure you have a worry-free shopping experience.

Summary

Thank you for choosing Timbercord! We are committed to providing you with reliable, fast, and secure shipping services. Whether you are in North America, Europe, Asia, Australia, South America, or Africa, we will ensure you receive your high-quality fashion items in a timely manner.

If you have any questions or need assistance, please contact us.