Terms of Service
Terms of Service
Welcome to our website and select our products. The following are the legal terms and conditions governing your use of our website, purchases, and related services. Please carefully read these Terms of Service and other relevant policies before using this website. By accessing or using our website and purchasing products, you agree to be bound by the following terms and conditions.
1. General Terms
This website is operated and managed by Timbercord (hereinafter referred to as "we"), which offers handmade tote bags and other related products. We reserve the right to change, modify, update, or revoke any of these terms at any time without prior notice. All changes will be effective immediately upon posting on this page.
2. Account Registration and Security
In order to purchase products or use certain services on our website, you may be required to register an account. In doing so, you agree to provide accurate and complete information and to keep your account information up to date. If you choose to register an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Orders and Payment
When you place an order through our website, you confirm that it is a valid purchase commitment and agree to pay the total amount stated in the order, including the product price, shipping costs, and any applicable taxes. We will process and ship your order after receiving your order and confirming payment.
All order payments are processed through a secure payment platform. We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. Please note that our payment provider may conduct verification procedures.
4. Product Prices and Availability
We strive to ensure the accuracy of the product prices and availability listed on our website, but we reserve the right to change product prices and availability due to technical issues, price adjustments, or inventory issues. If we are unable to fulfill your order (e.g., due to insufficient stock), we will notify you as soon as possible and offer you a refund or alternative.
5. Product Shipping and Delivery
We offer a variety of shipping options to meet customer needs. All shipping information, including estimated delivery dates, will be provided to you. Please ensure that you provide an accurate shipping address with your order to avoid delivery delays or loss due to incorrect addresses. We are not responsible for any delivery issues caused by incorrect addresses or customers failing to collect their items on time.
If your item is damaged during shipping, please contact our Customer Service Team immediately after receiving the item. We will assist in resolving the issue within a reasonable timeframe.
6. Returns and Refunds
Under EU consumer protection law, you have the right to return your item within 14 days of receipt. Items must be unused, in their original packaging, and in the same condition as when purchased. You are responsible for return shipping costs unless there is a quality issue or the item was delivered incorrectly.
Once your return request is approved, we will issue a refund upon receipt and verification of the returned item. The refund amount will be refunded to the original form of payment, less return shipping costs.
7. Intellectual Property
All content on this website, including but not limited to images, trademarks, text, graphics, videos, designs, and other multimedia content, is our property or the copyright owners' property and protected by intellectual property laws. You may not reproduce, distribute, modify, or use the content on this website in any form without authorization.
8. User Responsibilities and Prohibited Conduct
You agree not to use this Website for any illegal or inappropriate activities, including but not limited to:
Transmitting malware, viruses, or other destructive programs.
Using false or fraudulent information to register or purchase.
Interfering with or disrupting the normal operation of the Website.
Violating the rights or legal interests of other users.
If we discover that you have engaged in any of the above activities, we reserve the right to suspend or terminate your account and take other legal action.
9. Limitation of Liability
We are not liable for any indirect, incidental, incidental, or consequential damages arising from the use of this Website or purchases. Our liability is limited to refunding the purchase price of the goods.
10. Privacy Protection
Your personal information is protected by our Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use, store, and protect your personal information.
11. Governing Law and Dispute Resolution
These Terms of Service shall be governed by and subject to the laws of the European Union. We recommend that any disputes arising from the use of this Website or purchases be resolved through friendly negotiation.